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Reviews  - Sercotel Hotel Las Rocas

Experiences

Reviews from our customers

8.6 Over 10

Excellent
Over 729 reviews
Cleaning
8.9%
8.9
Location
8.9%
8.9
Services
8.6%
8.6
Staff
8.9%
8.9
Price
7.9%
7.9
729

Opinions

Maurice

United Kingdom, Dec. 11, 2015, 2:53 p.m.

We love Las Rocas

Positive review

We always love staying at your hotel & have stayed in the same room every time. The bed is large & comfortable, the room is clean and the shower is a joy.

To improve

The tea bag selection only offers one of each. I guess we could have requested more!

Louise

United Kingdom, Oct. 14, 2015, 1:43 a.m.

Wonderful hotel and helpful staff

Positive review

We had a lovely room, bright and spacious and very quiet.
Staff were always friendly and helpful.
The restaurant served 5* food at high street prices. Would recommend the hotel very much.

To improve

Everything was great! No complaints although sometimes wifi didn't work in the rooms, but it wasn't a big problem as we could work in the bar area downstairs.

Alastair

United Kingdom, Oct. 12, 2015, 3:06 p.m.

Excellent service and staff

Positive review

This is an excellent hotel. The staff were particularly helpful. Nothing was too much for them. From the reception to the catering team and cleaners all had the interests of the guest at heart. The hotel was very clean, food excellent and rooms reasonable size. It is a short walk from the sea and nearby beaches, a bit further from the main town but easily walkable

To improve

In a perfect world there would be a gym but otherwise no, perhaps a broader range of English TV channels but that is being very fussy.

janet

United Kingdom, Oct. 7, 2015, 6:50 p.m.

overnight stay for ferry crossing

To improve

We have stayed at this hotel on numerous occasions when catching a ferry back from Bilbao to UK, this time the room was not so clean as previous, the shower (no bath) was difficult to operate and only luke warm most of the time. The wallpaper was worn and marked with what looked like tea/coffee stains.
Previously we had slippers and dressing gowns for our use but this time only two towels left for our use. Disappointed traveller.

Couple

United kingdom, Aug. 10, 2015, 6:30 p.m.

Positive review

Surprised there only seemed to be one lift - unless I missed others. Although it was not a problem for us I would imagine that it gets delays in high season.

Family

United Kingdom, Aug. 10, 2015, 6:29 p.m.

Positive review

late bar